Service and Support

iSolve has the experience and knowledge that is needed to support your business with technology solutions. On a daily basis we work on a broad range of equipment including desktops, network hardware, handheld devices, and printers. We have the ability to quickly diagnose and fix issues, and make recomendation on products based on experience.

When contacting us with either a software or hardware issue, it is important to have certain information available so that we can help you more efficiently.

With software issues (programs and operating systems, Windows or Mac), help us by providing answers for::

• Were there any events that led up to the problem? (What were you doing at the time)
• What are you experienceing with the problem, and what program is the problem occuring in?

With hardware issues (printers, network devices, etc.), help us by providing information for:

• What type of device is the problem with?
• What is the make (manufacturer) and model (model number)?
• Is this device linked to a computer, and what software are you using to access the hardware?
• If you have trouble printing from one program, try printing from another program as a test. Tthis will give us information on whether it is a hardware or software issue, making our diagnostic check move faster.

iSolve uses an advanced remote access tool to quickly and efficiently fix problems that occur during the work day. This same system gives us the ability to take control of your computer to demonstrate to you how a task is accomplished, or even change settings that you can not do on your own. Contact us to obtain a 6 digit PIN code to start a remote session with one of our technicians, and enter it below.

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Type in the key given to you by your service technician. Then, click "Connect to Technician"

Enter your 6-digit PIN code: