iSolve.com
Taking care of technology, so you can take care of business.Before Contacting us check the following
- Is the device in question plugged in
- Are all connections between devices properly seated
- Are all necesary devices powered on
- Do you have a technical support contract with the manufacturer. (They are trained specifically on the product in question and may be able to give you an answer faster that we can)
Contacts
- IHurd@isolve.com
- (203) 733-3214
Support
iSolve.com has the experience and knowledge that is needed to support your business with technology solutions. On a daily basis we work on a broad range of equipment including personal computers, network hardware, handheld devices, and printers. This gives us the ability to quickly diagnose and fix issues a user may encounter, or make recomendation on products based on experience.
When contacting us with either a software or hardware issue, it is important to have certain information available so that we can help you more efficiently. With software issues (programs and operating systems, Windows or Mac) were there any events that led up to the problem, what are you experienceing with the problem, and what program is the problem occuring in. With hardware issues (printers, network devices, etc.) important information may include what type of device, make and model if available, and if this device is linked to a computer, and what software are you using to access the hardware. Also, for example, if you have trouble printing from one program, try printing from another program, this will give us information on whether it is a hardware or software issue, making a diagnostic quicker.
Remote Assistance
iSolve.com uses an advanced remote access tool to quickly and efficiently fix problems that occur during the work day. This same system gives us the ability to take control of your computer to demonstrate to you how a task is accomplished, or even change settings that you can not do on your own. Contact us to obtain a 6 digit PIN code to start a remote session with one of our technicians, and enter it below.
